Business Energy FAQs UK

A: No. UK business energy customers are not protected by an energy price cap. Prices can vary depending on market conditions, suppliers, and contract terms, which is why comparing your options regularly is important.

A: Without regular comparison, businesses can be moved onto higher out-of-contract or rollover rates. Comparing energy prices helps businesses understand what’s available in the market and secure a contract that better suits their needs.

A: It’s best to start comparing quotes well before your contract end date. This gives you time to review options and avoid being placed on higher default rates.

A: If no action is taken, many businesses are moved onto out-of-contract, rollover, or deemed rates. These rates are often more expensive and less predictable than fixed contracts.

A: A deemed contract applies when a business uses energy at a premises without agreeing new contract terms — for example, after moving into a new property. Energy supply continues, but rates can be higher until a new contract is agreed.

A: In most cases, fixed business energy contracts include early termination or exit fees if you try to leave before the agreed end date. Always check your contract terms before attempting to switch.

A: Yes. Business energy contracts are legally binding once agreed, and acceptance does not always require a written signature. It’s important to understand the terms before proceeding.

A: Business contracts do not usually include the same cooling-off rights as domestic energy contracts. Protections can vary depending on whether you are classed as a microbusiness.

A: A microbusiness is defined by factors such as employee count, turnover, or annual energy usage. Microbusinesses have additional protections around renewals, transparency, and dispute resolution.

A: Some contracts roll over or renew if notice isn’t given within the correct timeframe. Microbusiness renewal rules have improved, but it’s still important to check your contract and renewal notices carefully.

A: Contracts typically range from one to five years, though longer terms are possible. Gas and electricity contracts may run separately, even if arranged at the same time.

A: To provide accurate quotes, we usually require:

• Business address and postcode
• Current supplier and contract end date (if known)

You can often start with just your postcode and provide further details later.

A: A standing charge is a daily fixed cost for supplying energy, separate from the unit rate. Standing charges vary between suppliers and meter types and should always be considered when comparing prices.

A: A fixed rate means the unit price is fixed, not the total bill. Your bill can still change depending on usage, seasonal demand, and whether readings are estimated or actual.

A: No. In most cases, switching supplier does not interrupt your gas or electricity supply. The process is administrative, and energy continues to flow as normal.

A: If you move into a new property and start using energy without a contract, you may be placed on a deemed rate. It’s best to arrange a suitable contract as soon as possible to avoid higher charges.

A: A switching window is the period before your contract end date when a new deal can be arranged to start as soon as your current contract ends. The timing varies by supplier.

A: A Letter of Authority allows a third party, such as a broker, to obtain information needed to source quotes on your behalf. It does not allow contracts to be agreed without your approval.

A: Switching is usually arranged in advance and completes when your current contract ends. If you are out of contract or on deemed rates, switching may be possible sooner.

A: In some cases, suppliers may object to a switch if there is outstanding debt. Settling the balance is often required before the switch can proceed.

A: Common tariff types include:

• Fixed-rate tariffs
• Variable tariffs
• Deemed or out-of-contract rates
• Renewable electricity options
• Half-hourly electricity tariffs (for higher usage businesses)

A: A half-hourly meter records electricity usage every 30 minutes and is typically used by higher-consumption businesses. It can affect the tariffs and pricing structures available.

A: Yes. Businesses with multiple sites often require a coordinated approach to contracts and renewals. Options depend on usage, meter setup, and how billing is managed.

A: We work with a panel of energy suppliers. Availability depends on factors such as business type, usage, location, and meter configuration.

A: Many suppliers offer renewable electricity options, and some offer green gas or offset products. These can be included as part of your quote requirements.

A: If something doesn’t seem right, raise it as soon as possible and keep all records. Microbusinesses have access to specific dispute resolution routes supported by suppliers.